7-9 February 2024
London ExCeL
We want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can efficiently plan your visit without having to pick up the phone and speak to someone (dread).
However, if you can't find the answer to your question below, you can either Tweet us, use our live chat in the bottom right corner of the page or email our Customer Success Team at [email protected]
Support Hours:
Monday to Friday 9am – 5.30pm GMT
Address: ExCeL London, E16 1FR
How to get there by Elizabeth Line, Underground or DLR:
The Elizabeth Line is the fastest route to ExCeL London with direct trains from London Heathrow, Paddington, and several central London destinations.
The Jubilee Line and the DLR are the alternative routes to ExCeL London.
Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick three-stop journey to ExCeL: Prince Regent for ExCeL (for the east entrance).
DLR services: All trains towards Beckton/Gallions Reach will stop at Custom House and Prince Regent.
Service is fast and frequent, the DLR runs 12 trains an hour to Beckton. ExCeL London is located in Zone 3.
To download the Tube map, please click here.
Once your registration has been finalised, you will receive an email with your ticket voucher for the event. It is very important that you bring this along to registration in order to collect your name badge. With the number of delegates increasing at every event, it is the fastest way to gain entry.
You can have it as a printed document or scan it from your mobile device.
Pre-registration badge collection will take place on Wednesday 8th February at Vicinity at the Tower Hotel, St Katharine's Way, London E1W 1LD from 2pm to 8pm or at the ExCel London from 1pm to 8pm
It is essential to have a badge in order for you to enter the exhibition and attend the conference and networking parties.
If you have any queries about your registration, please contact [email protected]
No, if you would like to attend ICE you can either log into your iGB registration with your registration key and opt to upgrade to ICE or register here
Simple: you should have your registration key listed in your confirmation email from us. Simply copy this and go back to the registration form, click 'log in' instead of 'start registration', paste your registration key and amend your details.
If you are having trouble, please email [email protected]
Affiliates: Email confirmation will be sent to your inbox once you've registered, however please allow 5 working days for us to validate your affiliate status. Once our checks are complete, you will then be sent your barcoded ticket. We will contact you if your registration has been unsuccessful, as your affiliate status will need to be validated in order to gain entry to iGB Affiliate London 2020. This is standard procedure to ensure that we can continue to provide high-quality events completely FREE for all affiliates.
All other tickets: All payment correspondence will be sent to the individual booking contact of each registration or the main contact of a group registration. Confirmation, including the barcoded ticket, will be sent to each individual registered delegate once full payment has been received.
If you did not receive or have lost your e-ticket, please contact [email protected] and we will arrange for a replacement to be issued.
London is one of the easiest cities to travel to. Whether you are coming from the United States or Australia, there is a connecting flight available. Please see how to get to ExCeL, London below:
London airports include:
London City – DLR to Canning Town then DLR to Prince Regent (approx. 24mins)
London Heathrow – Quickest from Terminals 2 & 3 is Piccadilly Line to Green Park – Jubilee Line Green Park to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 55min)
London Gatwick – Head to Gatwick Airport train station – Train to London Bridge – Jubilee Line London Bridge to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 5min)
London Luton – Head to Luton Airport Parkway train station – Train to West Hampstead Thameslink – Jubilee Line West Hampstead to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 40min)
London Stansted – Head to Stansted Airport train station – Train to Tottenham Hale – Train Tottenham Hale to Stratford – Jubilee Line to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 30min)
By Underground: The Jubilee Line and the DLR are the quickest routes to ExCeL London. Alight at Prince Regent for the east entrance and ICC Capital Hall of the ExCeL London.
By Overground: The Jubilee Line and the DLR can be reached from multiple Overground lines such as Stratford, Canada Water and Shadwell. It’s also possible to join the Overground and travel to ExCeL London from Euston station.
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Address: ExCeL London, E16 1FR
How to get there by underground or DLR:
The Jubilee Line and the DLR are the quickest routes to ExCeL London.
Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick three-stop journey to ExCeL: Prince Regent for ExCeL (for the east entrance).
DLR services: All trains towards Beckton/Gallions Reach will stop at Custom House and Prince Regent.
Service is fast and frequent, the DLR runs 12 trains an hour to Beckton. ExCeL London is located in Zone 3.
To download the Tube map, please click here.
Please click here to see the list of the official hotels for iGB Affiliate London 2023!
Affiliates
Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator's website, for example pokerlistings.com would refer a player to 888.com. The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.
Registering as an affiliate
If you are not sure if you qualify as an affiliate, please email us directly at [email protected] with details of your business. We will then be able to let you know if you qualify for free entry. If you register as an affiliate under false pretence, we reserve the right to refuse you entry on the day.
If we are made aware of anyone that has entered the event as an affiliate and is in fact not, they will be asked to leave the venue. They will then be given the opportunity to register again and pay for their delegate place, allowing them to return to the show. If they choose not to do this, they will be refused entry to the remainder of the event and associated parties.
We ask for your help in letting us know immediately if you believe someone has registered as an affiliate who should not have. Please approach any member of the events team who will deal with this in the strictest confidence.
Please remember: we can only continue to run events these events, which enable operators and vendors to meet the best-quality affiliates, if those that should pay for entrance do so.
Should you require a letter of participation to support your visa application, our system will automatically generate a visa letter for you. Once you have registered for the event, you will get a confirmation email with your unique registration key – please keep this safe as you’ll need this code to start the process.
Please have your passport and embassy information to hand whilst filling out the Visa Invitation Letter form.
Please note, the visa invitation letter is not a visa application.
iGB Affiliate Awards
The iGB Affiliate Awards 2023 will bring the industry together to celebrate our innovations, successes and contributions. The iGB Affiliate Awards are the most respected awards in the industry with a focus on transparency and celebrating the industry, the individuals and teams involved in making it such a huge success!
Entry Deadline: Monday 31 October 2022
You can purchase single-seat tickets, VIP tables and VIP+ tables when you register OR you can contact someone in sales with your requirements.
All film or photography taken at iGB Affiliate London is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall should they be seen photographing or filming in prohibited areas. To receive permission for filming or photography, please contact [email protected]
Entry is at the discretion of the iGB Affiliate London organisers, who reserve the right to exclude any person(s) without prejudice.
In the event of a member of the non-gaming media gaining access without the above permission, or if they have gained entry to the show using false information or credentials, or have deliberately withheld information, they will be ejected from the event. Film and content taken at iGB Affiliate London will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.