JS Bin Skip to main content


 

6-9 February 2024
London ExCeL

igba24logo

FAQs

hero subpage

FAQs

Got questions?

We want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can efficiently plan your visit without having to pick up the phone and speak to someone (dread).

However, if you can't find the answer to your question below, you can either Tweet us, use our live chat in the bottom right corner of the page or email our Customer Success Team at [email protected]

Support Hours
Monday to Friday 9am – 5.30pm GMT 

Registration & Passes

When is iGB Affiliate London?

iGB Affiliate London 2024 will take place from Tuesday 6th February to Friday 9th February, at ExCeL, London

Where is iGB Affiliate London being held?

Address: ExCeL London, E16 1FR

How to get there by Elizabeth Line, Underground or DLR:

The Elizabeth Line is the fastest route to ExCeL London with direct trains from London Heathrow, Paddington, and several central London destinations.

The Jubilee Line and the DLR are the alternative routes to ExCeL London.

Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick three-stop journey to ExCeL: Prince Regent for ExCeL (for the east entrance).

DLR services: All trains towards Beckton/Gallions Reach will stop at Custom House and Prince Regent.

Service is fast and frequent, the DLR runs 12 trains an hour to Beckton. ExCeL London is located in Zone 3.

To download the Tube map, please click here.

Will you be mailing me my badge or do I pick it up at the exhibition venue?

Once your registration has been finalised, you will receive an email with your ticket voucher for the event. It is very important that you bring this along to registration in order to collect your name badge. With the number of delegates increasing at every event, it is the fastest way to gain entry.

You can have it as a printed document or scan it from your mobile device.

 Pre-registration badge collection will take place on Tuesday 6th February. More information will be shared in the next coming weeks

 It is essential to have a badge in order for you to enter the exhibition and attend the conference and networking parties.

If you have any queries about your registration, please contact [email protected]

I have opted to upgrade to ICE London, where is my ICE badge?

You do not require a separate badge, the ICE logo will be printed on your iGB Affiliate badge

Can I attend ICE with my iGB Affiliate Badge?

No, if you would like to attend ICE you can either log into your iGB registration with your registration key and opt to upgrade to ICE or register here

The details on my ticket are wrong – how I change them?

Simple: you should have your registration key listed in your confirmation email from us. Simply copy this and go back to the registration form, click 'log in' instead of 'start registration', paste your registration key and amend your details.

If you are having trouble, please email [email protected]

How do I get my ticket?

Affiliates: Email confirmation will be sent to your inbox once you've registered, however please allow 5 working days for us to validate your affiliate status. Once our checks are complete, you will then be sent your barcoded ticket. We will contact you if your registration has been unsuccessful, as your affiliate status will need to be validated in order to gain entry to iGB Affiliate London 2020. This is standard procedure to ensure that we can continue to provide high-quality events completely FREE for all affiliates. 

All other tickets: All payment correspondence will be sent to the individual booking contact of each registration or the main contact of a group registration. Confirmation, including the barcoded ticket, will be sent to each individual registered delegate once full payment has been received.

If you did not receive or have lost your e-ticket, please contact [email protected] and we will arrange for a replacement to be issued.

Is there an age restriction to attend the event?

iGB Affiliate London is an over-18s event. We are operating on a 'Challenge 25' basis, therefore if you are fortunate enough to look under 25, please ensure you bring ID in the form of your passport or driver's licence as we will be checking on the door. Please note, this applies even if you have attended previous affiliate or FPE events.

Travel & Accommodation 

How do I get to London?

London is one of the easiest cities to travel to. Whether you are coming from the United States or Australia, there is a connecting flight available. Please see how to get to ExCeL, London below: 

London airports include:


London City – DLR to Canning Town then DLR to Prince Regent (approx. 24mins)

London Heathrow – Quickest from Terminals 2 & 3 is Piccadilly Line to Green Park – Jubilee Line Green Park to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 55min)

London Gatwick – Head to Gatwick Airport train station – Train to London Bridge – Jubilee Line London Bridge to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 5min)

London Luton – Head to Luton Airport Parkway train station – Train to West Hampstead Thameslink – Jubilee Line West Hampstead to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 40min)

London Stansted – Head to Stansted Airport train station – Train to Tottenham Hale – Train Tottenham Hale to Stratford – Jubilee Line to Canning Town – DLR Canning Town to Prince Regent (approx. 1hr 30min)

By Underground: The Jubilee Line and the DLR are the quickest routes to ExCeL London. Alight at Prince Regent for the east entrance and ICC Capital Hall of the ExCeL London.

By Overground: The Jubilee Line and the DLR can be reached from multiple Overground lines such as Stratford, Canada Water and Shadwell. It’s also possible to join the Overground and travel to ExCeL London from Euston station.

TOP TIP!  Download CityMapper, which offers “Real-time departures. Transit maps. Line status and real-time disruption alerts. Uber integration. Bike routing and live bike share info. Constant updates. Everything you need – and may not even realise you need – to manage your life in the city”. This will help you to navigate your way around London in the most time effective way from where you are and where you want to go, by whatever mode of transport.

How do I get to the ExCel London?

Address: ExCeL London, E16 1FR

How to get there by underground or DLR:

The Jubilee Line and the DLR are the quickest routes to ExCeL London.

Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick three-stop journey to ExCeL: Prince Regent for ExCeL (for the east entrance).

DLR services: All trains towards Beckton/Gallions Reach will stop at Custom House and Prince Regent.

Service is fast and frequent, the DLR runs 12 trains an hour to Beckton. ExCeL London is located in Zone 3.

To download the Tube map, please click here.

What are the recommended hotels?

The official hotels for iGB Affiliate London 2024 will be shared very soon!

Affiliates

How do I register as an affiliate?

Registration coming soon...

Do I qualify as an affiliate?

Affiliates

Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator's website, for example pokerlistings.com would refer a player to 888.com. The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.

Registering as an affiliate

If you are not sure if you qualify as an affiliate, please email us directly at [email protected] with details of your business. We will then be able to let you know if you qualify for free entry. If you register as an affiliate under false pretence, we reserve the right to refuse you entry on the day. 

If we are made aware of anyone that has entered the event as an affiliate and is in fact not, they will be asked to leave the venue. They will then be given the opportunity to register again and pay for their delegate place, allowing them to return to the show. If they choose not to do this, they will be refused entry to the remainder of the event and associated parties.

We ask for your help in letting us know immediately if you believe someone has registered as an affiliate who should not have. Please approach any member of the events team who will deal with this in the strictest confidence.

Please remember: we can only continue to run events these events, which enable operators and vendors to meet the best-quality affiliates, if those that should pay for entrance do so.

Visa

I need a visa to attend iGB Affiliate London – can you help?

Should you require a letter of participation to support your visa application, our system will automatically generate a visa letter for you. Once you have registered for the event, you will get a confirmation email with your unique registration key – please keep this safe as you’ll need this code to start the process.

Please have your passport and embassy information to hand whilst filling out the Visa Invitation Letter form.

Please note, the visa invitation letter is not a visa application.

More details will be shared when registration goes live within the next few weeks.

 

iGB Affiliate Awards

What are the iGB Affiliate Awards?

The iGB Affiliate Awards 2024 will bring the industry together to celebrate our innovations, successes and contributions. The iGB Affiliate Awards are the most respected awards in the industry with a focus on transparency and celebrating the industry, the individuals and teams involved in making it such a huge success!

Entry Deadline: Friday 20th October 2023

You can purchase single-seat tickets, VIP tables and VIP+ tables when you register OR you can contact someone in sales with your requirements.

Find out more

 

When is the deadline for submitting nominations?

The deadline for submitting nominations for the 2024 iGB Affiliate Awards is 20 October 2023. Shortlists will be announced on 20 November 2023.

 

Media Passes

Do you offer media passes to the event?

We welcome all applications from the gaming media.

Registration will open soon

Once we have confirmed your details, we will contact you to let you know whether or not your application has been successful.

If I am a member of the non-gaming media, can I attend the show as a reporter or journalist?

All film or photography taken at iGB Affiliate London is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall should they be seen photographing or filming in prohibited areas. To receive permission for filming or photography, please contact [email protected]

Entry is at the discretion of the iGB Affiliate London organisers, who reserve the right to exclude any person(s) without prejudice.

In the event of a member of the non-gaming media gaining access without the above permission, or if they have gained entry to the show using false information or credentials, or have deliberately withheld information, they will be ejected from the event. Film and content taken at iGB Affiliate London will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.

Accessibility 

Is iGB Affiliate London suitable for disabled visitors?

Absolutely. The venue ExCeL London has a range of accessibility features, including 155 disabled parking bays, 40 disabled toilets and free wheelchair hire for those in need. Mobility scooters are also available for charged hire via the venue’s partner Europcar. iGB Affiliate London is committed to accessibility and so all aisles within the show are set to allow for ease of travel.

Find out more about accessibility via the ExCeL London page here.

Exhibitor/Contractor

How can I register as an exhibitor?

All exhibitors must register via the eZone (Exhibitor Zone) here.

Please note: If you register using the attendee form, you will be registered as a visitor and not an exhibitor.

I am a contractor and require access to the Exhibitor Technical Manual?

New for 2024! Contractor Zone coming soon...

Food & Drink

Is food and drink available at ICE?

While food and drink is not included as part of your iGB Affiliate London ticket, we will have a food court.

The venue ExCeL London also offers a range of food and drink served from the many restaurants and shops on the Boulevard, ExCeL’s central hub. The restaurants and bars stay open throughout the day and into the evening.

Find out more about the food and drink services on offer at ExCeL London here.