There's no such thing as a stupid question and we want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can get on with your day without having to waste your time chatting to our (awesome) team.

If you can't find the answer to your question below, please Tweet us or email

Where is iGB Affiliate London being held?

Address: ExCeL London, E16 1FR

How to get there by underground or DLR:

The Jubilee Line and the DLR are the quickest routes to ExCeL London.

Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick three-stop journey to ExCeL: Prince Regent for ExCeL (for the east entrance).

DLR services: All trains towards Beckton/Gallions Reach will stop at Custom House and Prince Regent.

Service is fast and frequent, DLR runs 12 trains an hour to Beckton. ExCeL London is located in Zone 3.

To download the Tube Map, please click here.

How do I get to London?

London is one of the easiest cities to travel to. Whether you are coming from the United States or Australia, there is a connecting flight available. 

London Airports include:

London City - 7 minute DLR train to Canning Town

London Heathrow - 20 minute direct train into central London (Paddington)

London Gatwick - 25 minutes train into central London (London Victoria through to and accross most major london stations)

London Luton - 25 minutes direct train into central London (Kings Cross St Pancras)

London Stansted - 45 minutes direct train into central London (London Liverpool Street)

What is the official hotel?

The official hotel for iGB Affiliate London 2020 will be The Tower Hotel, St Katharine's Way London E1W 1LD. 

Get the cheapest rates on the best rooms for #iGBAffiliateLDN here;

Do I qualify as an affiliate or an introducing broker?


Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator website, for example would refer a player to The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.


Introducing brokers

An introducing broker (IB) is a person or institution who has all the functions of a broker, except to accept money or any type of investment. The introducing broker (IB) usually refers its clients to a dealer and, in return, receives a compensation, such as commissions.


Registering as an affiliate or introducing broker

If you are not sure if you qualify as an affiliate or IB, please email us directly at with details of your business. We will then be able to let you know if you are liable for free entry. If you register as an affiliate or IB under false pretense, we reserve the right to refuse you entry on the day. 

If we are made aware of anyone that has entered the event as an affiliate or IB and is in fact not, they will be asked to leave the venue. They will then be given the opportunity to register again and pay for their delegate place, allowing them to return to the show. If they choose not to do this, they will be refused entry to the remainder of the event and associated parties.

We ask for your help in letting us know immediately if you believe someone has registered as an affiliate or IB who should not have. Please approach any member of the events team who will deal with this in the strictest confidence.

Please remember that we can only continue to run these events so that operators and vendors can meet the best quality affiliates and IBs if those that should pay for entrance do.

Will you be mailing me my badge or do I pick it up at the exhibition venue?

Once your registration has been finalised, you will receive an email with your bar-coded ticket for the event. It is imperative that you bring this along to registration in order to collect your name badge. With the number of delegates increasing at every event, it is the fastest way to gain entry.

Tickets can either be collected on the first day at pre-registration between 13:00 - 19:00 at the official iGB Affiliate London hotel or you can pick them up from the exhibition venue from 09:30 on the first day of the event or from 10:00 if arriving on the second day of the event.

How do I get my e-ticket?

Affiliates and introducing brokers:Email confirmation will be sent to your inbox once you've registered however please allow 5 working days for us to validate your affiliate/introducing broker status. Your barcoded e-ticket will then be sent to once we have validated your status. We will contact you if your registration has been unsuccessful, as your affiliate or introducing broker status will need to be validated in order to gain entry to iGB Affiliate London 2020. This is standard procedure to ensure that we can continue to provide high quality events completely FREE of charge for all affiliates and introducing brokers. 

All other tickets: All payment correspondence will be sent to the individual booking contact of each registration or the main contact of a group registration. Confirmation including the barcoded e-ticket will be sent to each individual registered delegate once full payment has been received.

If you did not receive or have lost your e-ticket, please contact to be issued a replacement.

Do I need my e-ticket?

For the fastest way to gain entry to the event or to avoid elongated administration processes, it is advised that you bring your e-ticket with you when registering. The e-ticket holds all your details that the iGB Affiliate staff need to hand you your pass, so you can enter the exhibition, conference and networking parties.

If you have any queries about your registration, please contact

Is there an age restriction to attend the event?

iGB Affiliate London is an over 18's event. We are operating on a 'Challenge 25' basis, therefore if you are fortunate enough to look under 25, please ensure you bring ID in the form of your passport or drivers licence as we will be checking on the door. Please note that this applies even if you have attended previous affiliate or FPE events.

The details on my e-ticket are wrong - how I change them?

Simple - click here and tell us exactly where you went wrong with your registration. We will email you back within 24 hours and confirm this has been changed for you.

If you need details changed a few days prior to the event and we are not in the office, don't worry! You can change your details on the day you register, but be aware that this may lead to some delays.

What are the iGB Affiliate Awards?

The iGB Affiliate Awards 2020 is free to attend event for everyone registered for iGB Affiliate London 2020.  For more information on the event, please view the website here.

If you have any questions on this event, please contact

If you are interested in a group VIP package, please email

How can I register for the iGB Affiliate Awards?

The iGB Affiliate Awards will be free to attend to everyone that is registered to attend iGB Affiliate London. You can indicate your interest in attending the awards when registering for iGB Affiliate London 2020.

VIP tables and packages are available at the iGB Affiliate Awards, if you wish to enquire about a group VIP package, please contact

Do you offer media passes to the event?

We welcome all applications from the gaming media. Please email with your name, the name and address of the media publication, as well as the name of your editor and their contact details.

Once we have confirmed your details, we will contact you regarding whether or not your application has been successful.

If I am a member of the non-gaming media, can I attend the show as a reporter or journalist?

All film or photography taken at iGB Affiliate London is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall, should they be seen photographing or filming in prohibited areas. To receive permission for filming or photography please contact

Entry is at the discretion of the iGB Affiliate London organisers, who reserve the right to exclude any person(s) without prejudice.

In the event of a member of the non-gaming media gaining access without the above permission or if they have gained entry to the show using false information or credentials or have deliberately withheld information, they will be ejected from the exhibition. Film and content taken at iGB Affiliate London will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.

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