DSV Fairs and Events have been appointed as the official freight, customs and onsite handling contractor for the iGB Affiliate London 2024. They provide specialised freight forwarding services and transportation arrangements for exhibit materials, including on-forwarding after the event. Their aim is to ensure that you and your show teams receive the very best freight and handling assistance in the run up to, during and after the event.

To receive further information about delivery and shipping options please contact:

Carla Cook - T: +44 (0)121 780 2627 / M: + 44 (0)7730 400493 / [email protected]

Advanced warehouse deliveries

If you are sending deliveries before the show, we recommend sending them directly to the DSV Fairs and Events warehouse. These can be received up until Friday 2nd February 2024. 

Please follow the instructions and use the delivery labels provided by DSV , there are specific coded labels depending on what your shipment is. Please ensure you also complete the exhibition handling form for every delivery.

Direct deliveries to venue

Deliveries to the venue can only be accepted from Sunday 4th February 2024 to and including the last day of build up until 18:00hrs on Tuesday 6th February 2024. Please note any deliveries received outside of these dates may be held by the venue shipping agent and any charges for this service will need to be settled between the exhibitor and agent only. 

For delivery labels, please contact [email protected]. There are specific coded labels depending on what your shipment is. Please ensure the labels are completed in full and affixed to all shipping so the label is clearly visible on arrival.  Please ensure you also complete the exhibition handling form for every delivery.

Any exhibitors requiring assistance with customs clearance should pre advise shipment details on goods departure to avoid delays. Shipments sent by courier outside of the UK must be sent pre customs cleared and Duty / VAT pre paid. All shippers from outside of the UK must apply for a UK EORI number online prior to sending a courier shipment. Clarion Gaming cannot take responsibility for any items held in customs.

Address: iGB Affiliate London 2024, ExCeL London, Royal Victoria Dock, 1 Western Gateway, Royal Docks, London E16 1XL.

Collection

We highly recommend that valuables, particularly of a portable nature are not left unattended at any time on your stand e.g. laptops, mobile phones, handbags. Please ensure these are taken with you when you leave the venue each day.

Access for collection of materials from 19:00 on Thursday 8th February 2023. The venue tenancy ends at 20:00 onFriday 9th February 2023, so please ensure all your shipping is collected within these times.

If you have a courier company collecting your goods at the end of the show, please check their evening operating times before booking this with them to ensure that they are able to collect after the show has closed. There is unfortunately no overnight storage facility and the organiser cannot be held responsible for items left in the hall at any time.

Please label your boxes clearly with your stand number and company name. Some couriers arrive after the dismantling of the shell scheme has commenced and often have difficulty locating your stand, as there are no longer stand numbers in position to direct them. Please also include your mobile number on this label in case there is a problem and the courier can get hold of you.

Any exhibitors requiring overnight / post show storage facilities would need to contact DSV directly.

Courier Deliveries

If you have a courier delivering the goods to the venue, please ensure that you are on site to receive the goods on your stand. The organiser is not responsible for any goods which arrive/depart onsite.

We would recommend using DSV, our official freight supplier.

Address: iGB Affiliate London 2024, ExCeL London, Royal Victoria Dock, 1 Western Gateway, Royal Docks, London E16 1XL.

There are no permanent facilities for water and waste, compressed air or natural gas supplies in the hall. Exhibitors wishing to have a temporary supply on their stand will need to contact ExCeL London venue services on:

ExCeL London Venue Services - T: +44 (0)20 7069 4648 / E: [email protected]

You can order online at : ExCel Webshop.

Advanced rate deadline: 5th January 2024 (Normal rates/on-site rates will be applied after this date)

NB: There are certain rules and regulations that govern the use of gas within exhibition halls. Please ensure you contact piped services if you plan to have gas on your stand.

Promotional Hanging Banners

The cost to exhibitors for the opportunity: £2,461 per banner (excluding production and hanging/rigging costs). The dimensions for the banner must not exceed the stand size. The cost of the hanging banner may have been included within you stand package, you can check if this is the case by contacting your sales account manager.

Promotional Hanging banner (included in your stand package/ sponsorship)

It may be possible for banners and trusses to be rigged above the stands. However, please check with Katy Leslie when placing your order as there may be some height restrictions. All banners and trusses must be hung at a height of 8 meters from floor to the top of the banner. The banner needs to be printed on all sides. If a vinyl banner is being produced, please ensure it is produced in line with the venue requirements. Please note that poles must be brought with the banners and that the venue and iGB cannot supply these.  Unless otherwise agreed with Katy Leslie, all hanging banners are to be hung above a stand and are to not exceed the stand size.

Stand Support/ Lighting Rigging

For health and safety reasons, ExCeL Rigging are the sole riggers allowed to attach to the fabric of the building.

Exhibitors wishing to carry out their own hoist and fix after ExCeL Rigging have installed the suspension point are responsible for meeting the legal requirement of the Lifting Operation and Lifting Equipment Regulations 1998 (LOLER) and The Provision and Use of Work Equipment Regulations 1998 (PUWER). It is essential that stand contractors performing hoist and fix operations must complete risk assessments, method statements and be competent to undertake such activity. Please ensure that you complete a “Hoist & Fix” form supplied with your rigging quote if you are undertaking your own rigging and are attaching to ExCeL’s installed points. Equipment that is to be suspended must be suitable and sufficient, structurally sound, fit for purpose, not in excess of the Safe Working Limit of the anchorage point and comply with LOLER. It must also be "flown” using approved rigging techniques. ExCeL London are not responsible for the integrity of any hoist and fix performed by third party. ExCeL London and the Organisers reserve the right to refuse any "flown" equipment that is in breach of the legislation or rigged incorrectly.

All Exhibitors carrying out their own rigging must complete and sign the Secondary HOIST AND FIX Rigging Form.

ExCeL Rigging are able to supply the full range of rigging equipment from motors & control; to 6mm drop wires and would be happy to advise on or discuss your rigging requirements. When ordering suspension equipment, it is a legal requirement under LOLER to provide ExCeL Rigging with a plan, accurately showing the following:

• The suspension point locations, and their orientation in relation to the building and the event
• The weight of each point
• The "hook" height required
• The date of the lifting operation
• The date of the lifting operation

For an additional charge, ExCeL Rigging will perform the hoist and fix providing this information is available. Failure to supply this information may result in ExCeL London and the Organisers refusing to allow the equipment to be flown. Please note there is a cut-off date for rigging orders after which ExCeL Rigging reserve the right to refuse late orders, and/or impose a late-order surcharge.

For health and safety reasons, ExCeL Rigging are the sole riggers allowed to attach to the fabric of the building.

For all rigging enquiries, please email [email protected]  with a full plan of your rigging requirements.

Advanced rate deadline: Friday 5th January 2024 (Normal rates/on-site rates will be applied after this date)

We are thrilled to announce that GES has been appointed as our official signage and graphics production partner. GES has been a trusted supplier for iGB Affiliate London, providing exceptional products and services for a considerable time. Their expertise in signage and graphics production is second to none, making them the perfect choice to elevate our branding and promotional efforts. With GES as our main supplier, you can easily access a wide range of exhibition signage solutions, tailored to our unique needs. Their ability to deliver high-quality signage for various purposes ensures that we can make a lasting impression at every event and exhibition, reinforcing our commitment to excellence in every aspect of our operations. 

To order your signage and graphics needs please contact GES at [email protected]. 

You can also order through their online portal here. 

Advanced Rate Deadline:- 8th January 2024 (Normal rates/on-site rates will be applied after this date)